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Privacy Policy

Your privacy and data security are our top priorities.

Last Updated: April 30, 2026

1. Introduction

Welcome to Atacama Inn ("we," "our," or "us"). We respect your privacy and are strongly committed to keeping secure any information we obtain from you or about you. This Privacy Policy describes our practices with respect to Personal Information we collect from or about you when you use our website (AtacamaInn.com), book a room, visit our hotel, or otherwise interact with us. By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We collect several different types of information for various purposes to provide and improve our service to you.

2.1 Personal Data

While using our Service, making a reservation, or checking into our hotel, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Payment and billing information (processed securely by third-party gateways)
  • Passport, ID card, or driver's license details (collected upon physical check-in for legal compliance)

2.2 Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

3. How We Use Your Information

Atacama Inn uses the collected data for various purposes:

  • To provide and maintain our Service, including processing your hotel and restaurant reservations.
  • To notify you about changes to our Service.
  • To allow you to participate in interactive features of our Service, such as our Spa booking system or Concierge requests.
  • To provide customer support and respond to your inquiries.
  • To gather analysis or valuable information so that we can improve our Service.
  • To monitor the usage of our Service and ensure advertising and regulatory compliance.
  • To detect, prevent, and address technical issues or fraudulent activities.
  • To fulfill our legal obligations regarding guest registration and hospitality regulations in Chile.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. We use a dedicated Cookie Consent Manager that allows you to control which cookies you accept.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. You can also update your preferences at any time using our on-site cookie settings panel. We categorize our cookies as follows:

  • Necessary Cookies: Essential for the website to function, such as remembering your consent settings.
  • Analytics Cookies: Help us understand how visitors interact with the site.
  • Marketing Cookies: Used to track visitors across websites to display relevant advertisements.

5. Data Privacy Rights (GDPR & International Standards)

If you are a resident of the European Economic Area (EEA) or other regions with comprehensive data protection laws, you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

Your rights include:

  • The right to access, update, or delete: You can request to view or delete the information we have on you.
  • The right of rectification: You have the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to object: You have the right to object to our processing of your Personal Data.
  • The right of restriction: You have the right to request that we restrict the processing of your personal information.
  • The right to data portability: You have the right to be provided with a copy of the information we have on you in a structured, machine-readable, and commonly used format.
  • The right to withdraw consent: You also have the right to withdraw your consent at any time where Atacama Inn relied on your consent to process your personal information.

6. Disclosure of Data

We do not sell your personal data. We may disclose your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation (such as local hospitality laws or law enforcement requests).
  • Protect and defend the rights or property of Atacama Inn.
  • Prevent or investigate possible wrongdoing in connection with the Service.
  • Protect the personal safety of users of the Service or the public.
  • Protect against legal liability.

7. Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means (including SSL encryption and secure data storage) to protect your Personal Data, we cannot guarantee its absolute security.

8. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "Last Updated" date at the top of this Privacy Policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: [email protected]
  • By phone: +56 9 2333 0009
  • By mail: Calle Caracoles 123, San Pedro de Atacama, Antofagasta, Chile